Delivery & Returns
At UCAMMI, we believe shopping should feel calm, transparent, and considered. Below you’ll find everything you need to know about delivery, returns, and how we look after your order.
Delivery
Where we ship
We currently deliver exclusively within the United Kingdom.
Order preparation
Each UCAMMI piece is carefully produced and prepared following your order, allowing us to focus on quality, detail, and thoughtful production.
Processing & dispatch
- Preparation time: 2–5 working days
- This includes production, quality checks, and packing before dispatch
Delivery time
- Standard UK delivery: 2–4 working days after dispatch
Delivery times are estimates and may vary slightly during busy periods or due to circumstances outside our control.
Delivery costs
Delivery costs are clearly displayed at checkout before payment is completed.
Address accuracy
Please ensure that your delivery address is accurate and complete at checkout.
We cannot be held responsible for delays, non-delivery, or returned parcels caused by incorrect address details provided by the customer.
Returns & Refunds
Change-of-mind returns
We hope you love your UCAMMI purchase. If you change your mind, you can cancel your order within 14 days of receiving it.
Please contact us within those 14 days to let us know that you would like to return your item.
Once you have told us, you then have 14 days to send the item back.
Condition of returned items
To receive a full refund, the item should be returned in its original condition and, where possible, with its original packaging.
You can check the item carefully, but please do not use it in a way that could reduce its value.
If the item is returned used, damaged or with signs of handling beyond what is reasonable, we may reduce the refund to reflect any loss in value.
This does not affect your statutory rights.
Return postage
For change-of-mind returns, return postage is paid by the customer.
We recommend using a tracked service and keeping your proof of postage until your refund has been completed.
If your item is faulty, damaged or not as described, please contact us before returning it.
Refunds
Once your return is received, we will refund the price paid for the product
Refunds are made to the original payment method.
We will process your refund within 14 days of receiving the returned item or receiving proof that it has been sent back, whichever happens first.
Your bank or payment provider may take a little longer to show the refund in your account.
Faulty or damaged items
If your item is faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
In these cases, we will offer a replacement or full refund, including delivery costs, at no extra charge.
Your legal rights for faulty goods are separate from our change-of-mind return policy and are not affected by these terms.
Natural variations
As each item is carefully produced, slight variations in colour, alignment, or print placement may occur.
These variations are part of the production process and do not affect the quality or function of the product, and are not considered faults.
Unclaimed or undeliverable parcels
If an order is returned to us because it was unclaimed or undeliverable, we will contact you to arrange re-delivery.
Additional delivery charges may apply.
How to request a return
To start a return, please email us at: office@ucammi.com
Please include your order number and reason for return, and our team will guide you through the next steps.
Our approach to mindful production
UCAMMI is built around intentional design and mindful production.
By preparing each piece with care following your order, we are able to reduce unnecessary waste, avoid overproduction, and focus on quality over quantity.
We kindly encourage customers to review product descriptions, dimensions, and images carefully before purchasing, supporting a more thoughtful and sustainable shopping experience.
Need help?
eliIf you have any questions about delivery, returns, or your order, please visit our Contact page or get in touch — we’re always happy to help.